FAQ.
Can’t find what you need here? Write to us and we will answer.
Talk to our team →What do you make?
Kayaks (including pedal fishing kayaks), surfboards, paddleboards, and beach and snow products such as bodyboards, skimboards, kneeboards and snow sleds. We also supply accessories like paddles, leashes, fins, seats and anchor kits.
Who do you work with?
Brands, retailers and watersports operators such as surf schools and rental fleets. We do not sell to individual consumers.
Can you develop a new product with us?
Yes. Bring us your brief, drawings or an existing model and we can help develop the shape, colors and graphics around how it will be used. Start on our product development page.
Can we choose our own colors and graphics?
Yes. Standard and mixed colors are available, and many products can take custom graphics, logo printing and board shapes. Details are listed on each product page.
Can we get a sample?
Samples are available on several of our models. Ask us about the product you have in mind.
What are your order quantities?
Quantities vary by product and are listed on each product page. For example, surfboards start at 50 pieces.
How long does production take?
Production takes 30 to 45 days on all our current products. A new product needs design, mold and adjustment work first, and that time is not included.
Where do you ship from?
Our factory is in Cixi, Ningbo, and we ship from the port of Ningbo. Orders go out in container loads, and we can advise how many pieces fit in a 20 ft or 40 ft high-cube container.
How do we pay?
We ask for advance payment before production. Tell us what you need and we will confirm the terms with your quote.
How do we request a quote?
Use our request a quote page. Tell us the product, quantities, destination and when you need it.
Do you sell to consumers?
No, we work with brands, retailers and operators. If you are looking for Camino Journey pedal kayaks, see brands we carry.
Is there a warranty?
It varies by product. Some accessories carry a one-year warranty. For other products, ask us about the model you are considering.
Can we visit the factory?
Yes. Visitors are welcome at our factory in Cixi, Ningbo, and a full tour takes at least an hour. Get in touch to arrange a visit.
What are you planning next?
Tell us about your product, quantities and timing. We’ll help you work through the next steps.